Support
Help with YumCount.
For a problem report, include your app version, device, and the steps that led to the problem. You can write in Arabic, Turkish or English to support@yumcount.app.
Quick answers
- The range looks off. Review the ingredients and amounts, or describe the correction in the meal result before saving. You can also enter calories and macros manually. Estimates can still be wrong; review the final numbers.
- Restore access. On a new phone, sign in with the same Apple ID and tap Restore purchases on the subscription screen. It restores your Premium subscription; it does not restore logged meals from an anonymous account.
- Cancel a store subscription. If you have a subscription recorded by a store, manage it in iPhone Settings → your name → Subscriptions, or Play Store → Profile → Payments & subscriptions. The current pre-release app does not charge through either store.
- Change language or cuisine. Settings → Language, and Settings → Your table. Language and food preferences are separate.
- Export my data. Settings → Export everything creates a ZIP with records and available meal photos. Export before logging out: this anonymous account cannot be restored.
- Delete my data. Settings → Delete everything, then confirm. Keep the app connected until deletion succeeds. If it fails, your local data stays on the phone so you can retry. Full deletion instructions.
Report a dish we got wrong
You can report the dish name and the incorrect result. Include a meal photo only if needed to explain the problem, and avoid images containing other people or personal information. Reports can inform future catalog corrections; inclusion in a particular update is not guaranteed.